Shipping Info

At shinelikejewel, we’re dedicated to making sure your jewelry reaches you safely and on time. Please read our shipping guidelines carefully before placing your order.

Dispatch Time

All orders are dispatched within 24–48 hours (2 business days) of confirmation. Once dispatched, you'll receive a tracking number via SMS or Email so you can track your parcel easily.

Shipping Options

  • Standard Shipping: Delivery within 3–7 business days from dispatch, depending on your location.

  • Express Shipping (if available in your area): Delivery within 1–3 business days. Express options will be shown during checkout when applicable.

Cash on Delivery (COD)

We offer Cash on Delivery for eligible regions. Please note:

  • Shipping charges for COD orders will be informed in advance before dispatch.

  • We’ve noticed frequent COD cancellations at the time of delivery, so we confirm all COD orders prior to shipping to ensure smooth processing.

Incorrect Address

If the shipping address provided is incorrect and the parcel is returned to us:

  • Shipping charges will be deducted, and the remaining amount (if any) will be refunded to you.

  • Please double-check your shipping details at checkout to avoid any delays or losses.

Lost or Stolen Packages

If your package is marked as delivered but you haven’t received it:

  • Contact us within 24–48 hours at shinelikejewel@gmail.com.

  • We’ll reach out to the courier service to investigate and get back to you.

  • Please note that while we will do our best to assist, we cannot guarantee the outcome, as such matters are handled by the delivery provider.

We appreciate your trust in shinelikejewel and promise to keep you updated every step of the way.