OUR RETURN POLICY

Everything You Need to Know

Return is applicable only if the product is missing. Please write to support@shinelikejewel.com or DM us on Instagram for returns with your Order ID and supported images & unboxing video. Once a product is accepted for return, refund is initiated in the form of store credits Within 7–12 days. Please note that shipping charges are not refundable. We require a full unboxing video with no cuts and editing of the package opening. The video should include the opening of the mailing envelope to the defect being showcased clearly.